Thank you for your purchase with Synergetic Horizon Limited

We hope you are happy with our services. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Refunds

All refund requests must be postmarked within 14 days of the purchase date. All refunded items must be in unused condition and must not be activated or trailed.

Return Process

For refunds to be accepted, the services must not have been used at all. For any custom orders and custom projects, there is a strict no-refund policy due to the significant labour workload required, which cannot be refunded.

If you have difficulty finding our refund options online, you may also request a refund by emailing us at refund@synergetichorizon.com along with your order number.

Please note that refunds may take up to 7 working days to process.

Refund Processing

After receiving your cancellation/refund request and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

Exceptions

If you believe your order qualifies for a special exemption, please contact us at the details below to arrange a refund or exchange.

Questions

If you have any questions regarding our return policy, please contact us at: info@synergetichorizon.com.